From that link (emphasis added):
Family members of 11 of the 12 who died in the shooting on 20 July joined relatives of some of the injured at a news conference in which they disclosed increasingly rancorous relations between them and local organisations purporting to help them. They complained that although the funds had been raised to support victims and their families, they had been entirely cut out of decision-making process over how the money should be used.
The website of the fund states explicitly that "it does not make grants directly to individuals, but to non-profit organizations offering assistance to those individuals".
When Teves protested that the families wanted a robust voice over how the funds were allocated, he said he was told that they should start their own money-raising charity.